Regulations of the Byzantine Splendor online store

§1 Introductory provisions

1. The Byzantine Splendor online store, available at, is run by Ewa Parylak running a business under the name Eques Ewa Parylak, entered in the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for economy , NIP 684 238 27 49 REGON 180220791.

2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules of using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.

§ 2 Definitions

1. Consumer – a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.

2. Seller – a natural person running a business under the name Eques Ewa Parylak, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 684 238 27 49 REGON 180220791.

3. Customer – each entity making purchases through the Store.

4. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, the legal capacity of which is granted by a separate act, performing on its own behalf an economic activity that uses the Store.

5. Store – an online store run by the Seller at the Internet address

6. Distance contract – contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.

7. Regulations – these Store regulations.

8. Order – the Customer’s declaration of will submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller.

9. Account – customer account in the Store, it contains data provided by the customer and information about orders placed by him in the store.

10. Registration form – a form available in the Store, enabling the creation of an Account.

11. Order form – an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.

12. Cart – an element of the Store’s software in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.

13. Product – a movable item / service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.

14. Sales Agreement – a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means – according to the features of the Product – a contract for the provision of services and a contract for specific work.

§ 3 Contact with the Store

1. Seller’s address: 38-400 Krosno, ul. Sikorskiego 11/5, Poland

2. Seller’s e-mail address:

3. Seller’s telephone number: +48 660 926 222

4. The Seller’s bank account number: PKO BP 67 1020 2964 0000 6302 0184 1998

5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.

6. The Customer may communicate by phone with the Seller between 9 am and 3 pm

§ 4 Technical requirements

To use the Store, including viewing the Store’s assortment and placing orders for Products, you must:
a.terminal device with access to the Internet and a web browser
b. an active e-mail account (e-mail),
c. enabled cookies.

§ 5 General information

1. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.

2. Viewing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.

3. Product prices are given in Polish zlotys and Euro and are gross prices (including VAT), they do not include delivery costs.

4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store’s website when placing the Order, including the moment of expressing the will to be bound by the Sales Agreement.

5. When the nature of the subject of the Agreement does not allow, judging reasonably, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs, will be given in the Store in the Product description or in the e-mail sent to the e-mail address provided by the customer.

§ 6 Creating an Account in the Store

1. Creating an Account in the Store is possible when placing an order. It is necessary to provide the following data: username, e-mail address and password, you must accept the Store’s regulations and consent to the processing of personal data to the extent necessary to establish, shape the content, change, solve and correctly implement services provided electronically and to execute orders The customer.

2. Creating an Account in the Store is free.

3. Logging in to the Account is done by entering the login and password set in the Registration Form.

4. The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.

5. The Customer is obliged to protect the Customer’s account data and not to disclose them to third parties.

6. The Store is not responsible for the content provided by the Customers as part of the execution of orders and for damages resulting from the provision of false data by the Customer in the order form. The Customer is responsible for any damage resulting from this fact.

§ 7 Order submission rules

In order to place an Order:
1.log in to the Store (optional);

2. select the Product that is the subject of the Order, and then click the „Add to Cart” button (or equivalent);

3.log in or use the option of placing an Order without registration;

4.if the option of placing an Order without registration has been chosen – fill in the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data, if different from the recipient’s details;

5. Click the „Order and pay” button / click the „Order and pay” button. one of the available payment methods and, depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.

§ 8 Offered delivery and payment methods

1. The Customer may use the following methods of delivery or collection of the ordered Product:
a. Courier delivery.

2. The customer can use the following payment methods:
a. Electronic payments
b. Payment by credit card.

3. Detailed information on delivery methods and acceptable payment methods can be found on the Store’s website.

§ 9 Object of the contract

1. Information about products available in the store does not constitute an offer within the meaning of the Civil Code, they constitute an invitation to conclude a contract.

2. The offer of the Byzantine Splendor Store includes decorative wallpapers of various patterns, colors, materials and dimensions. As the wallpapers are produced directly to the customer’s individual order and are specially tailored to their requirements (they are manufactured to an individual size provided each time by the customer), therefore they are not returnable.

3. Wallpapers are printed after the customer places an order correctly, specifying the color version, the type of material and the individual size of the wallpaper. Due to the individual nature of wallpapers, they are not stored, but made in accordance with the needs of the individual (even if he is the only person to whom the given pattern, color and format corresponds).

4. The store reserves the right to withdraw certain products from sale or change their prices.

5. When issuing an invoice, the store is bound by the price of the order in force at the time of its submission.

§ 10 Performance of the sales contract

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.

2. Orders may only be placed by adults. In the case of minors (under 18 years of age), placing an order and making a purchase may only take place with the knowledge and consent of their parents / legal guardian.

3. Orders can be placed in the Store 24 hours a day, 7 days a week.

4. Orders are accepted via the website

5. Placing an order by the Buyer is tantamount to accepting these regulations.

6. The customer will be informed about the current status of his order to the e-mail address provided during registration or making purchases without registration.

7. The store sells in Poland and Europe. Orders outside Poland will be realized after prior arrangement via e-mail about the method and cost of shipping.

8. Execution of the order begins when the payment is credited to the seller’s bank account specified in § 3 and after the approval of the visualization prepared according to the dimensions specified by the customer. The visualization is sent to the customer’s e-mail address within 2 working days from the moment the order is placed and the payment is credited to the seller’s bank account specified in § 3. If the order is placed after 14, the commencement of implementation is postponed to the next working day.

9. The Customer’s acceptance of the wallpaper frame sent via e-mail is tantamount to his order. It is not possible to introduce changes in the staff at further stages of the contract.

10. In the event of providing incomplete or incorrect data and in a situation where the order raises doubts, the Store reserves the right to refuse to process the order without giving a reason. The amount paid will be returned to the account from which the transfer was made within 7 days.

11. An order without payment will be canceled after 5 working days.

12. A receipt is issued for each order.

13. If the customer wishes to receive a VAT invoice, it is necessary to provide the correct tax identification number.

14. The date of product delivery depends on the chosen method of product delivery when placing the order.

15. The full time of order fulfillment and delivery to the customer consists of:
a) the date on which the payment is credited to the seller’s bank account.
b) the date of preparation and delivery of the custom-made visualization sent to the client.
c) the time in which the customer accepts the sent visualization and sends the information to the Seller’s e-mail address.
d) wallpaper production time 10 working days on average.
e) delivery time depends on the choice of the delivery company made by the customer when placing the order.

16. The store is not responsible for delays resulting from the time needed by the customer to accept the visualization and delays resulting from independent reasons such as the activity of courier companies delivering the product.

17. In the case of larger orders, the Store reserves the right to execute them in a longer period than specified in the regulations (after informing the Customer by e-mail or by phone).

18. The goods are sent to the address provided by the Customer in the order form.

19. The goods are shipped in the form of stripes. Delivery of goods in other dimensions is possible after additional arrangements with the customer.

§ 11 Warranty and complaints

1. A warranty is provided for the purchased goods.

2. In order to make a complaint about the product due to mechanical damage caused during transport, it is necessary to draw up a complaint protocol in the presence of the supplier at the time of receipt of the shipment. Such complaints will not be considered without a complaint protocol. In the case of meeting the above mentioned the requirement and return of the damaged shipment to the Seller’s address specified in § 3, the Seller will resend the ordered and paid goods to the Customer’s address within 30 days or, in the event of inability to ship, will return the cash by bank transfer to the Customer’s account.

3. Each wallpaper should be checked before applying it to the wall – the buyer should spread the wallpaper on a flat surface and check whether the colors of the panels match each other, and whether the pattern combinations are correct. In the event of errors or non-compliance, the complaint should be made before sticking to the wall. After sticking, complaints will not be considered.

4. Complaints should be submitted by e-mail by sending an e-mail to the following address: with the note complaint, in the case of mismatched patterns or colors, a photo should be attached.

5. As monitors display colors differently (they have different matrices, settings), the color visible on the screen may differ from the one on the real product. The wallpapers on the website are presented in a reduced size, in order to assess the texture, pattern, quality, blurring and to make sure of the shade and color, it is recommended to purchase a wallpaper sample. Reservations regarding the color, texture, pattern quality, degree of blurring without prior ordering of samples will not be taken into account. The sample is 100 cm wide and 30 cm high, contains 3 pieces of wallpaper for a pattern 300 cm high and 500 cm wide. The basis for the complaint may only be the differences between the sample (color, shade, pattern, texture, print quality, blur degree) and the relevant fragment on the purchased wallpaper. If, on the basis of the sample, the customer is not sure about the colors and their shades, it is recommended to order a second sample. Other wallpaper pieces will be suggested. After receiving the sample, the order is tantamount to accepting the colors, texture, print quality, blur degree of the pattern and cancels the possibility of making a complaint about the goods due to these features.

6. Defective goods containing errors can also be complained about. In order for the complaint to be considered, it must be reported within 10 days from the date of receipt of the package. If the deadline is kept and the goods actually have defects, the Store guarantees replacement for undamaged, free from defects and errors.

7. Complaints will be considered within 7 working days of receipt of the notification.

8. The advertised products should be sent back via the courier company designated by the Store to the address of the store together with the purchase confirmation (receipt and / or invoice) and information describing the reason for the complaint. After accepting the complaint, the store will reimburse the customer for the amount incurred for the shipment of the advertised product. Shipments sent at the expense of the store will not be collected.

9. If the complaint is unjustified and the customer is responsible for the damage, all costs related to such cases are covered by the customer.

10. Complaints submitted due to color differences without prior sample order will not be considered.
11. We do not use metallized pigments.

§ 12 Returns

Within 14 days of receiving the parcel, the Customer may cancel the purchase and return the goods without giving any reason – in accordance with the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827). In the case of wallpapers that are each time produced on an individual customer request, returns and the right to withdraw from the contract is governed by art. 38 of the Act of 30 May 2014 on consumer rights, where the right to withdraw from a contract concluded outside the business premises or at a distance is not available to the Customer in relation to a contract in which the subject of the service is an item manufactured according to the Customer’s specification.

§ 13 Licenses

All designs presented on the website are protected by copyright.
Neither the customer nor any third parties are authorized to reproduce, produce, resell, or distribute or duplicate the goods.

In matters not covered in this paragraph, the provisions of the Act of February 4, 1994 – on copyright and related rights shall apply.

W sprawach nieuregulowanych w niniejszym paragrafie zastosowanie mają przepisy Ustawy z dnia 4 lutego 1994 r. – o prawie autorskim i prawach pokrewnych.

§ 14 Out-of-court methods of dealing with complaints and redress

1.Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, voivodeship Inspectorates of the Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection:; and
2. The consumer has the following exemplary possibilities of using out-of-court complaint and redress procedures:
a. The consumer is entitled to apply to a permanent amicable consumer court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
b. The consumer is entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
c. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers) .

§ 15 Personal data in the Online Store

1. The administrator of personal data of Customers collected via the Online Store is the Seller.
2. Customers’ personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees – also for marketing purposes.
3. The recipients of personal data of the Customers of the Online Store may be:
a. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer’s collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
b. In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store.
4. The customer has the right to access their data and correct them.
5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.

§ 16 Final provisions

1. Agreements concluded through the Online Store are concluded in Polish.
2. The wallpaper patterns presented on the website are prepared for a wallpaper with the dimensions of 500 cm wide by 300 cm high. In the case of purchasing wallpaper with different dimensions, it is not possible to present the full pattern on it.
3. The Seller shall not be liable in the event of incorrect application of the ordered wallpaper, not in accordance with the instructions on the website and included in the parcel with the wallpaper.
4. The Seller shall not be liable if the wallpaper is ordered by third parties using the customer’s password and login.
2. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods – to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the Act on Consumer Rights, the Act on the Protection of Personal Data.
4. The customer has the right to use extrajudicial means of dealing with complaints and redress. For this purpose, he may submit a complaint via the EU ODR internet platform available at:

Do You need help?

Zadzwoń na numer: (+48) 660 926 222

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